Information

We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.

Frequently asked questions

It all began with a simple idea fueled by a deep passion for handmade jewelry. As a small business, Timeless Trinkets prides itself on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence. We aim to be friendly and accommodating to all our customers.

Are your jewelry pieces hypoallergenic?

We use high-quality materials, and while many of our pieces are made with hypoallergenic components, not all metals are good for everyone. If you have a specific request, please reach out and we will do our best to accommodate your needs. 

Do you ship internationally?

We currently only ship within the U.S.

Do you have clip-on earring options?
We understand the need for various earring styles! Some of our designs can be converted to clip-on. Please contact us before placing your order to inquire about specific pieces or custom requests.

Can I place a custom order?
We love bringing your unique visions to life! Custom orders are generally accepted based on our current availability and material stock. Please reach out to us with your ideas, and we'll be happy to discuss the possibilities.

What should I know before buying from Timeless Trinkets?
We want you to be completely happy with your purchase. All our jewelry is handmade with care, meaning each piece is unique and may have slight variations. Please review product descriptions and photos carefully, and don't hesitate to ask any questions before ordering. We are always happy to help!

What should I know after buying from Timeless Trinkets?
After your purchase, we recommend following our care instructions to ensure your handmade jewelry lasts. If you have any concerns or questions about your order once it arrives, please contact us immediately, and we will assist you with a friendly and accommodating approach.

How can I be sure about the quality of your jewelry?
At Timeless Trinkets, quality is paramount. We meticulously select our beads and clay, and each piece undergoes thorough inspection before shipping. Our goal is for you to feel confident and delighted with the craftsmanship and durability of your new trinket.

How can I contact customer service?
We are always here to help! You can reach our friendly customer service team via email at [[email]] or through the contact form on our website. We aim to respond to all inquiries within 24-48 business hours.

Beyond the ordinary

This is where our journey begins. Get to know Timeless Trinkets and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.